Return Policy

Return Policy

Internet

Return Form

  • All returns must be accompanied by a Return Form
  • If you are not satisfied with your purchase and the merchandise is unwashed, unworn or defective, return it for an exchange or refund within 30 days of purchase. USC Bookstore Direct Marketing will refund the item based on the original form of payment. All refunds will require a completed Return Form.
  • Please note, when you purchase a gift certificate or a gift card those are treated as cash. There are no returns of gift certificates or gift cards.
  • All merchandise purchased as "Sale" and/or "Clearance" are final.
  • Textbooks returns must be postmarked within 10 days of receipt. Course readers are not returnable.
    NOTE: Purchases between November 18 and December 24, 2011, can be returned in exchange for cash/credit with receipt by January 24, 2012. Applies to Web, phone and catalog purchases. Normal return policy applies in case of missing receipt.

Clothing & Gifts

A receipt dated within 30 days is required for ALL returns and exchanges.

If you have the original receipt, USC Bookstores will refund the item based on the original form of payment. If you are not satisfied with your purchase and the merchandise is unwashed, unworn or defective, return it for an exchange or refund. All refunds will require the receipt from the original purchase.

Items returned without a receipt will be exchanged for like merchandise only, up to the current retail selling price. USC Bookstores may limit the number of returns permitted without original receipt.

Items purchased with gift certificates / store credit / merchandise credit will be refunded for a merchandise credit.

Items purchased with credit cards will be refunded via a credit to the card used at the time of purchase.

USC Bookstores reserves the right to request an I.D. during any transaction or to deny any refund, exchange or price adjustment.

All merchandise purchased as "Sale" and/or "Clearance" may not be returned or exchanged.

Course Materials

Friday, August 29th is the last day for all textbook refunds or exchanges.

Conditions applying to all refunds:
A valid USC Bookstores original receipt is REQUIRED for ALL refunds or exchanges. Course materials purchased new must be returned in new condition. Certain materials must be returned un-opened; these will be indicated as such.

Non-Returnable Items:
Wet or water-damaged books. Broken seals on software. Pre-packaged bundles or kits are NOT returnable once opened. Books purchased after the refunds deadline. Custom-published materials (course readers, lecture notes, syllabi). Special orders, E-Books and anything marked "Non-Returnable."

RETURNS AND REFUNDS
Full refunds on textbooks will be allowed only during the first week of the semester , if they meet the following conditions:

  • ALL RETURNS must be accompanied by a CURRENT CASH REGISTER RECEIPT. NO EXCEPTIONS.
  • New textbooks must be returned in new condition and without any marks, EVEN YOUR NAME. We reserve the right to judge the condition of returned items.
  • Cash purchases will be refunded in cash. Charged purchases will be refunded by credit to the originally charged account. Check purchases will receive a check in about four to six weeks after the date of purchase, unless the cancelled check (front and back) are presented to our Sales Audit Department. If your check is returned unpaid for insufficient funds, we may electronically debit your account for the check amount plus appropriate service fees allowed by the state.
  • NO REFUNDS will be given to any special package textbooks with access codes, discs, recorded cassettes, or with additional text materials. NO REFUNDS will be given on access codes kits and study-aids. NO REFUNDS will be given on custom-published materials (course readers, lecture notes, syllabi). NO REFUNDS will be given on special orders, and anything marked "Non-Returnable."

After the first week of the semester, there are NO REFUND OR EXCHANGES on textbooks, however we will make an exception if you drop the course. You will be required to print out your current book list from OASIS to verify that you are no longer registered in the class. The exception period ends on the last day to drop and add.

After the last day to drop and add, there are NO REFUND OR EXCHANGES on textbooks for any reason. No exceptions.

 

Computer Store

EXCHANGE / STORE CREDIT / REFUND

  • Original receipt must accompany merchandise to be exchanged/returned within 5 business days, merchandise must be unopened, undamaged, clean, and in otherwise new condition.
  • Defective software or peripherals will be exchanged for the exact same item within a five business day period from original purchase date with original receipt.
  • Defective hardware is subject to the manufacturer's warranty, service and exchange policies.
  • Service and installation charges are not refundable.
  • Special order items are not returnable.
  • ALL HARDWARE SALES ARE FINAL
  • ALL GAME & CONSOLE SALES ARE FINAL.

GENERAL TERMS & CONDITIONS

  • Original receipt must accompany merchandise to be exchanged/returned within 5 business days.
  • Merchandise must be unopened, including the original box with original accessories, packaging, manuals and registration card.
  • Refund is paid in the same manner as original method of payment for purchase.
  • Store credits are not refundable.
  • Merchandise using toner or ink cartridge must be returned with factory-sealed toner or cartridge.
  • A 15% restocking fee may be assessed on all returns, defectives, exchanges, etc.
  • ALL RETURNS AND EXCHANGES MUST MEET ALL THE ABOVE REQUIRMENTS.

SPECIAL ORDER POLICY

  • 50% of the total purchase price is required as a deposit on all special orders with the balance due at the time of pick up.
  • 25% of the total purchase price (i.e., 50% of the deposit) will be forfeited if the individual does not purchase the special order item(s) within 15 days of being received.
  • We reserve the right to modify the price at any time if our acquisition price or other terms from the distributor change. In the event the price is increased, Customer will be notified and will have the opportunity to cancel the order and receive a complete refund of his or her deposit.

Supplies

  • A receipt dated within 30 days is required for ALL returns and exchanges.
  • Merchandise must be unopened, undamaged, clean, and in otherwise new condition.
  • If you have the original receipt, USC Bookstores will refund the item based on the original form of payment.
  • Items returned without a receipt will be exchanged for like merchandise only, up to the current retail selling price. USC Bookstores may limit the number of returns permitted without original receipt.
  • ALL ELECTRONIC SALES ARE FINAL.
  • Defective electronics will be exchanged for the exact same item within a 30 day period from original purchase date with original receipt.
  • SALES ARE FINAL on all Commencement materials (Caps, Gowns, Tams, sashes, etc.) and all seasonal items (Halloween costumes, DormBikes and accessories, etc.)
  • ALL RETURNS AND EXCHANGES MUST MEET ALL THE ABOVE REQUIRMENTS.

USC Bookstores at HSC

  • Medical supplies must be returned within 48 hours of purchase. They must be in their original condition and packaging.
  • Medical Reference Books must be returned within 48 hours of purchase. Books must be unused and in original condition. Medical Review books are non-returnable.
  • Please see the Course Materials policy listed above for all deadlines and requirements on textbook refunds and exchanges.
  • For all other purchases, please see the policy listed above for the return requirements.