USC BOOKSTORE & OCM FAQs
HOW DO I ORDER?
1. Place your order on the OCM website HERE
2. Your order will be shipped to the USC Bookstore warehouse, so that you may pick-up your order on your move-in date (August 13th-17th)
3. On your date of move-in, your order will be ready for pick-up at one of three locations.
• USC Village
• New North
• Parkside
WHERE DO I SHIP MY ORDER, SO THAT I CAN PICK-UP ON MY MOVE-IN DATE?
During checkout, please input the following shipping address:
[STUDENT NAME]
3401 S. Grand Ave
Los Angeles, CA 90089
When and where can I pick-up my housing order?
Dorm orders will be available for pick-up on campus at one of three locations.
• USC Village
(August 13th & August 14th, 2022) from 9:00 AM – 2:00 PM.
(August 15th through August 17th, 2022) from 8:00 AM – 4:00 PM.
• New North
(August 15th through August 17th, 2022) from 8:00 AM – 4:00 PM.
• Parkside
(August 15th through August 17th, 2022) from 8:00 AM – 4:00 PM.
WHAT IS THE LAST DATE TO PLACE A DORM ORDER TO ARRIVE BY MOVE-IN WEEK
The last date to place a dorm order to arrive by move-in week is Thursday, July 21st.
WHAT IF I PLACE MY ORDER AFTER JULY 21ST?
We cannot guarantee orders to arrive by move-in week for orders placed after July 21st
WHAT DO I NEED TO BRING FOR PICK-UP?
Please bring a valid ID and your order number
CAN SOMEBODY ELSE PICK-UP MY ORDER?
Yes, please have your pick-up person bring a valid ID and your order number to the pick-up location.
HOW DO I CANCEL MY ORDER?
If you would like to cancel your order, please contact OCM Customer Service HERE
Email Us: https://www.ocm.com/sca/contact Call Us: 866-847-7365
WHAT IF I DON’T PICK-UP MY ORDER BETWEEN AUGUST 14 – 18?
If you have not picked up your order after August 18, please contact the USC Bookstore at supplies@usc.edu
Can the USC Bookstore hold my order?
Please contact the USC Bookstore at supplies@usc.edu
Who should I contact if have a question about my OCM order?
If you have questions about order pick-up, please contact the USC Bookstore at supplies@usc.edu