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USC BOOKSTORE & OCM FAQs

HOW DO I ORDER?

1. Place your order on the OCM website HERE

2. Your order will be shipped to the USC Bookstore warehouse, so that you may pick-up your order on your move-in date (August 13th-17th)

3. On your date of move-in, your order will be ready for pick-up at one of three locations.

• USC Village

• New North

• Parkside

WHERE DO I SHIP MY ORDER, SO THAT I CAN PICK-UP ON MY MOVE-IN DATE?

During checkout, please input the following shipping address:

[STUDENT NAME]

3401 S. Grand Ave

Los Angeles, CA 90089


When and where can I pick-up my housing order?

Dorm orders will be available for pick-up on campus at one of three locations.

• USC Village

(August 13th & August 14th, 2022) from 9:00 AM – 2:00 PM.

(August 15th through August 17th, 2022) from 8:00 AM – 4:00 PM.

• New North

(August 15th through August 17th, 2022) from 8:00 AM – 4:00 PM.

• Parkside

(August 15th through August 17th, 2022) from 8:00 AM – 4:00 PM.

WHAT IS THE LAST DATE TO PLACE A DORM ORDER TO ARRIVE BY MOVE-IN WEEK

The last date to place a dorm order to arrive by move-in week is Thursday, July 21st.

WHAT IF I PLACE MY ORDER AFTER JULY 21ST?

We cannot guarantee orders to arrive by move-in week for orders placed after July 21st

WHAT DO I NEED TO BRING FOR PICK-UP?

Please bring a valid ID and your order number

CAN SOMEBODY ELSE PICK-UP MY ORDER?

Yes, please have your pick-up person bring a valid ID and your order number to the pick-up location.

HOW DO I CANCEL MY ORDER?

If you would like to cancel your order, please contact OCM Customer Service HERE

Email Us: https://www.ocm.com/sca/contact Call Us: 866-847-7365

WHAT IF I DON’T PICK-UP MY ORDER BETWEEN AUGUST 14 – 18?

If you have not picked up your order after August 18, please contact the USC Bookstore at supplies@usc.edu

Can the USC Bookstore hold my order?

Please contact the USC Bookstore at supplies@usc.edu

Who should I contact if have a question about my OCM order?

If you have questions about order pick-up, please contact the USC Bookstore at supplies@usc.edu