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POTTERY BARN @ USC BOOKSTORE FAQs

How do Pottery Barn orders work?

1. Place your order on the Pottery Barn website HERE

2. When ready to checkout, please enter the following shipping address:

USC Bookstore Warehouse [STUDENT NAME]

3401 S. Grand Ave

Los Angeles, CA 90089

3. Your order will be shipped to a USC address, so that you may pick-up your order on your Move-In date (August 14-18)

4. On your date of Move-In, your order will be ready for pick-up at the USC Bookstore patio.

Where do I ship my Pottery Barn order, so that I can pick-up on my Move-In date?

During checkout, please input the following shipping address:

USC Bookstore Warehouse [STUDENT NAME]

3401 S. Grand Ave

Los Angeles, CA 90089

***Please ensure to enter your Student Name on the Shipping Address field during checkout.


When and where can I pick-up my Pottery Barn order?

Pottery Barn orders will be available for pick-up on campus at the USC Bookstore patio starting August 14 through August 18, 2021 from 8:00 AM – 6:00 PM.

What is the last date to place a Pottery Barn order to arrive by Move-In week

The last date to place a Pottery Barn order to arrive by Move-In week is Tuesday, August 3.

What if I place my order after August 3?

As we cannot guarantee orders to arrive by Move-In week for orders placed after August 3, please input your assigned dorm address as your shipping address to deliver directly to your dorm.

What do I need to bring for pick-up?

Please bring a valid ID and your order number

Can somebody else pick-up my order?

Yes, please have your pick-up person bring a valid ID and your order number to the pick-up location.

How do I cancel my order?

If you would like to cancel your order, please contact Pottery Barn Customer Service HERE

What if I don’t pick-up my order between August 14 – 18?

If you have not picked up your order after August 18, please contact the USC Bookstore at supplies@usc.edu

Can the USC Bookstore hold my order?

Please contact the USC Bookstore at supplies@usc.edu

Who should I contact if have a question about my Pottery Barn order?

If you have already placed an order, please contact Pottery Barn Customer Service HERE


If you have questions about order pick-up, please contact the USC Bookstore at supplies@usc.edu or University Student Services at (888) 877-1113 or info@uandss.com