USC BOOKSTORE & DORMIFY FAQs

HOW DO I ORDER?

1. Place your order on the Dormify website HERE

2. Your order will be shipped to the USC Bookstore warehouse, so that you may pick-up your order on your move-in date (August 14th–16th)

3. On your date of move-in, your order will be ready for pick-up on the USC Bookstore patio

4. Please note, on campus pick-up at USC Bookstore is only available if you place your Dormify order by July 25, 2023.

WHAT IF I ORDER AFTER JULY 25, 2023?

If you place your Dormify order after July 25, 2023, your order will ship to the address you provide. Please contact help@dormroom.com or gene@dormify.com if you have questions about your order.

WHEN AND WHERE CAN I PICK-UP MY HOUSING ORDER?

USC Bookstore Patio

(August 14th & August 16th, 2023) from 8:00 AM – 4:00 PM.

WHAT IS THE LAST DATE TO PLACE A DORM ORDER TO ARRIVE BY MOVE-IN WEEK?

The last date to place a dorm order to arrive by move-in week is Tuesday, July 25th.

WHAT DO I NEED TO BRING FOR PICK-UP?

Please bring a valid ID and your order number

CAN SOMEBODY ELSE PICK-UP MY ORDER?

Yes, please have your pick-up person bring a valid ID and your order number to the pick-up location.

HOW DO I CANCEL MY ORDER?

If you would like to cancel your order, please contact Customer Service by email at help@dormroom.com

WHAT IF I DON’T PICK-UP MY ORDER BETWEEN AUGUST 14–16?

If you have not picked up your order after August 18, please contact the USC Bookstore at supplies@usc.edu

Can the USC Bookstore hold my order?

Please contact the USC Bookstore at supplies@usc.edu

Who should I contact if have a question about my Dormify order?

If you have questions about order pick-up, please contact the USC Bookstore at supplies@usc.edu