Frequently Asked Questions
RETURNS & EXCHANGES
+What is your return policy?
All returned items must be accompanied by a Return Form. If you are not satisfied with your purchase and the merchandise is unwashed, unworn or defective, you may return it for an exchange or refund within 30 days of purchase. USC Bookstore Direct Marketing will refund the purchase price of the item based on the original form of payment.
Purchased USC Bookstore gift cards are treated as cash. There are no returns of USC Bookstore gift cards. All merchandise purchased as "Sale" and/or "Clearance" are final.
+How do I return or exchange an item I ordered online?
All refunds and exchanges must be completed within 30 days from the day your order is shipped. All returned items must be accompanied by a Return Form. Merchandise returned for exchange or refund will receive our prompt attention. When returning merchandise, please use the return form with your order and send to:
USC Catalog Department
3401 S. Grand Avenue
Los Angeles, CA 90007
(800) 648-6388 fax
8:00 a.m. and 4:30 p.m.
ELECTRONICS RETURNS POLICY (CAMPUSCONNECT)
+What is the return policy for CAMPUSCONNECT products?
• Original receipt must accompany merchandise to be exchanged/returned within five business days of purchase. Merchandise must be unopened, undamaged, clean, and in otherwise new condition.
• All non-defective hardware sales are final.
• Defective hardware is subject to the manufacturer's warranty, service and exchange policies.
• Previous model products and custom-built computers are not returnable.
• If the product is not defective, returns are subject to a 20% restocking fee.
• Defective Apple products may be exchanged for a full refund within five days of purchase with a verified Apple Support Case number. Contact Apple at 1-800-800-2775 to request an Apple Support Case Number. More than five days after purchase, defective issues must be handled through Apple.
• Defective iPod issues must be handled directly through Apple. Contact 1-800-800-2775 for Apple Support.
• Defective software and peripherals will be exchanged for the exact same item within five business days from original purchase date with original receipt.
• Opened in-ear style headphones and earbuds are not returnable.
• Service and installation charges are not refundable.
• Special order items are not returnable.
• All video game and video game console sales are final.
GENERAL TERMS AND CONDITIONS
+What are the general terms and conditions for returns & exchanges?
• Original receipt must accompany merchandise to be exchanged/returned.
• Merchandise must be unopened, including the original box with original accessories, packaging, manuals and registration card.
• Refund is paid in the same manner as original method of payment for purchase.
• Store credits are not refundable.
• Merchandise using toner or ink cartridge must be returned with factory-sealed toner or cartridge.
• A 20% restocking fee may be assessed on all returns, defectives, exchanges, etc.
• ALL RETURNS AND EXCHANGES MUST MEET ALL THE ABOVE REQUIRMENTS.
Ordering & Shipping
+How do I make a change to my order?
Please be advised that once your order has been shipped you can no longer make any changes to your order. Typically, you can only make a change to your order within 24 hours of your order being placed. Even then, we cannot guarantee that your order change request can be granted. If your order has not yet been shipped, please contact us to notify us of your change request, or call us at (800) 447-8620 and we will be happy to assist you.
+How do I add products to my order?
Once your order is placed, you cannot add additional items to your order. A new order would have to be placed with the new items.
+I can't find a specific item on the website, can you help?
Of course! Just give us a call at (800) 447-8620 or contact us to tell us what you are looking for. A guest services representative will be happy to assist you.
+Why don't you have my size available on your site?
If a size is not available, it is most commonly out of stock or discontinued. If necessary, please send us an email or call us at (800) 447-8620. A guest services representative will be happy to assist you.
+How long does it take to process orders?
If we receive your order by 1:00pm PST it will be processed and shipped the same day, provided we have the item in stock. Due to the high volume of orders we receive during football and holiday seasons, please be advised that our policy allows up to 1-3 business days before your order may be shipped out.
+Where is my order?
You will be notified via email when your order is shipped. Please review and use the following delivery time frame guidelines below to help determine when your order should arrive. Please note that our policy allows for up to 3 business days to process your order during peak holiday periods.
Standard Ground: After your order is shipped out, you should receive your order within 3-10 business days.
3-Day Express: Orders placed by 1:00p PST Monday through Friday will arrive in 3 business days.
2nd Day: Orders placed by 1:00p PST Monday through Friday will arrive in 2 business days.
Standard Overnight: Orders placed by 1:00p PST Monday through Friday will arrive the next business day.
+How can I cancel my order?
Please be advised that you can only cancel your order if it has not yet been shipped out. If you have received an email stating that your order has already been shipped, the only way to cancel your order would be to refuse the package upon delivery. When the store receives the package returned and unopened, they will request the amount be credited back to the credit card you used to place the original purchase. Your shipping charges will not be credited. If your order has not yet been shipped out, please send us an email by using the contact us form and selecting the subject line Cancel Order. This will help us better track your email inquiry and ensure you will get a quicker response to your cancellation request.
+How will I know when my order is shipped?
You will be notified by a series of emails indicating when your order was received, shipped, backordered, or cancelled, provided that an accurate email address was given.
+What countries do you ship to?
We currently only ship to the continental United States, Hawaii, and Alaska. Please note at this time, we are unable to accept foreign credit cards for online purchases. Should you need further assistance, please feel free to contact guest services at (800) 447-8620, Monday through Friday, between 8:00 a.m. and 4:30 p.m. PST.
+I forgot my password
Click the “Log In” link at the top right corner of our site. You will see a “forgot your password” link directly under the login box. Simply click on this link and enter your email address. You will receive an email with your password.
Payments & Billing
+How do I pay for my order with a USC Bookstore gift card?
USC Bookstores gift cards can be used for in store and online purchases. If your gift card contains 19-digits, please enter in the last 9 digits of the gift on the checkout page. Otherwise, if your gift card contains 9 digits, please enter in the 9 digits.
You will be required to enter an alternate method of payment (debit/credit card) in case your gift card does not have sufficient funds to pay for your order and S&H fees. This credit card will be authorized for the full order total when you place your order. When your order is processed, we will assess available funds on your USC Bookstores Gift Card. If your available gift card balance completely covers the order total, your credit card authorization will be completely voided. If the available gift card balance does not cover the order total, the available gift card balance will be applied and deducted from the order total. Your credit card will be charged for the remaining order total.
NOTE: This is for all non-textbook orders.
+When will my credit card be charged?
Immediately after placing your order, an authorization hold will be placed on your credit card. You card will be charged the full amount when we process your order. Authorization charges typically clear within 1-2 business days. If you have questions regarding authorization holds for attempted orders, please contact the card-issuer to inquire about clearing those authorization holds.
+I have an APO/FPO mailing address. What are my options?
Unfortunately, our FedEx account does not support shipping to APO/FPO addresses and thus we can only ship via United Postal service (USPS). You may enter your shipping/billing information accordingly when creating your online account and proceed to checkout once you are finished shopping. Please note all APO/FPO orders are processed manually, thus, a tracking number for such shipments cannot be guaranteed as it is difficult to obtain one being that the orders are often sent overseas and tracking can be stalled. Please note expedited shipping (overnight, 2-day, 3-day express saver) is not guaranteed for APO orders, we recommend ground.
+What forms of payment do you accept?
We accept Visa, Master Card, Discover and American Express debit and gift cards. We also accept USC Bookstore gift cards.
Tracking & Order Status
+An item is missing from my shipment.
Click the “My Account” link at the top left corner of our site to log into your account and check your order status. Scroll to the bottom of the page to find your “Order/Billing History.” The status of the item should appear next to the item description. If it indicates “Shipped,” this means the item shipped out with your order, whereas “Canceled” indicates the item did not ship out and was removed from your order. This could be as a result of the item being out of stock or discontinued.
+Has my order shipped?
You will receive an email confirmation the day your order ships that will include your FedEx tracking number. If you’d like to check on the status of your order via your profile, click the “My Account” link at the top left corner of our site to log into your account. If your order has a tracking number, click on your tracking number to open the tracking information. If you did not receive an email notification, you may contact our guest services call center to obtain the tracking number for your order. We may be reached at (800) 447-8620 or via email at firstname.lastname@example.org.
+How do I track my order?
You will receive an email confirmation the day your order ships that will include your FedEx tracking number. If you’d like to check on the status of your order via your profile, click the “My Account” link at the top left corner of our site to log into your account. If your order has a tracking number, click on your tracking number to open the tracking information. If the FedEx website indicates your package was “delivered” and the package was not received, you will need to contact FedEx directly at (800) 463-3339 and/or to submit a claim for lost/stolen packages. If you need further assistance, please contact our guest services call center at (800) 447-8620 between 8:00 a.m. and 4:30 p.m. Monday-Friday PST.
+I need to make a change to my order?
Please be advised that once your order has been shipped you can no longer make any changes to your order. Typically, you can only make a change to your order within 24 hours of your order being placed. Even then, we regret to say, we cannot guarantee that your order change request can be granted. If your order has not yet shipped, please contact us with your change request at (800) 447-8620 and we will be happy to assist you.
+My order never arrived?
If you received an email indicating that your order shipped and your tracking status indicates it has been delivered to its destination but you did not receive the order, then you will need to contact FedEx directly at (800) 463-3339 to submit a claim for a lost/stolen package. However, before you proceed to file any claim, we ask that you please contact one of our guest services representatives to confirm receipt of delivery and to provide you with further assistance in terms of obtaining a replacement/refund if necessary. Our guest services team can be reached at (800) 447-8620 between 8:00 a.m. and 4:30 p.m. Monday-Friday PST.
+What items are excluded from discounts?
Coupons and promotional offers may be limited by location as specified in the coupon or promo information. Discounts not offered on merchandise sold for charity or non-profit groups. Promotional offers & coupons are not to be used in combination with each other or on items that are already discounted.
Discounts are not valid on prior purchases and may not be combined with any other promotion. No price adjustments.
Exclusions are: Special event items, Papyrus, CAMPUSCONNECT products (electronics), special orders, commencement products, USC catalogs, medical equipment, and sale merchandise. Additional exclusions may apply, offers subject to change. See store for details.
+What is the California Electronic Waste Recycling (eWaste) Fee?
COMPUTER HARDWARE REPAIRS
+How do I handle a computer hardware repair?
CAMPUSCONNECT Service Department facilitates both warranty and out-of-warranty repairs. We partner with service providers so you can drop off your computer for repair and have the option of paying with your USCard Discretionary funds.
+What are your store hours?
8:00am to 4:30pm. Monday through Friday. Closed Saturday and Sunday.
+Where are you located?
CAMPUSCONNECT, on the Third level of the University Park Campus store.
+Book Department Contacts
+CAMPUSCONNECT (Technology Department)
Guest Services email@example.com (213)-740-7692
+Online Sales / Website
Online Sales/eCommerce firstname.lastname@example.org 1-800-447-8620
+Where can I find the size charts?
Click here to view our size charts.
TERMS & CONDITIONS
+Do you have any special terms and conditions?
Prices and Availability
USC Bookstores work to ensure the accuracy of the current prices and availability of all online products; however, prices are subject to change. We do not guarantee the accuracy of website prices and availability. We reserve the right to correct any errors, inaccuracies or omissions relating to an order at any time (this may mean correcting an error after you have submitted your initial order).
Monitors and Displays
We have made every effort to display the colors of our online products as accurately as possible. Yet due to individual monitor and display settings, the color of the products may vary depending on your monitor. We cannot guarantee that your monitor will accurately display the product colors.
Links to Sites
External links are provided as a service to USC Bookstores online users. We are not responsible for outside sites, their services or other materials linked to or from our website. If you have questions regarding any of their services or products, please contact the Webmaster or operator for the outside website directly.
+How does the USC Bookstore protect my privacy?
We respect the privacy of our guests. All information that you submit on this website will be treated as confidential. We will not share any personal information gathered from this website with third parties unless we are required to do so by law. If you register your email with us, we will send you an announcement via email regarding the latest website developments. These announcements may also include product information and special offers. We will only send promotional email to guests who opt to be on our email list. Furthermore, you may request to be removed from our promotional email listings at any time.