Due to increased volume and the impact of COVID-19, we are experiencing delays in fulfilling/returns processing, and your order may take longer than usual to arrive. Our customer service team currently is experiencing high volume of customer calls and emails, and wait time may be longer than usual. We apologize for the incovenience. Thank you for your patience and understanding.
USC Bookstore accepts returns of unworn, unwashed, undamaged and/or defective merchandise for a full refund within 30 days of purchase. Refunds will be made in the form of the original payment. All returned items must be accompanied by a return form.Download Return Form
Items shipped to USC Bookstore outside the returns window, not in new or gently used condition, without an invoice/return form, or not purchased at uscbookstore.com, may not be credited back or returned to you
USC Bookstore Online Returns by Mail
Direct Marketing – Returns Department
3401 S. Grand Avenue
Los Angeles, CA 90089
Customer Service Team
Tel: (800) 447-8620
Hours: 8:00 am to 4:30 pm
All merchandise purchased as "Sale" and/or "Clearance" are final and are not eligible for refund or exchange.
Gift Cards / Final Sale Items
Gift Card purchases and discounted final sale merchandise are not eligible for refund or exchange
USC Bookstore Online Return to Store Locations
All store locations do not accept returns of merchandise originally purchased online.
USC Bookstore In-Store Purchases
USC Bookstore in-store purchases can be returned within 30 days of the date of purchases with a receipt at our store location. We do not accept mail returns for merchandise originally purchased at a retail location
ELECTRONIC RETURN POLICY
Original receipt must accompany merchandise to be exchanged/returned within five business days of purchase. Merchandise must be unopened, undamaged, clean, and in otherwise new condition.
If the product is not defective, returns are subject to a 20% restocking fee
Defective hardware is subject to the manufacturer’s warranty, service and exchange policies. Defective software and peripherals will be exchanged for the exact same item within five business days from original purchase date with original receipt.
Non-Returnable Items (No return or exchange)
Final Sale Items (No return or exchange)
Textbook Return Policy
USC uses Follet as its textbook provider. Please visit Follett’s Return Policy for all textbook returns
Commencement Return Policy
USC Regalia, Announcements, Class Rings, Frames (excluding sashes & tassels) are sold by Herff Jones. Please visit Herff Jone’s FAQ for details
Custom Sashes are sold by Pride Sash. Please visit Pride Sash’s Return Policy for details
*Please note that all commencement items are FINAL SALE, NO RETURN/EXCHANGE
Other Return s & Exchanges Related Questions?
Please contact our customer service team via phone at 1-800-447-8620 or via email at firstname.lastname@example.org